Terms of Sales

Definitions

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Terms of Use: General Terms of Use of the website www.smartlet.io
Terms of Sales: General Terms and Conditions of Sale of the website shop.smartlet.io
The Website: www.smartlet.io
The Online Store: shop.smartlet.io
User: Any adult browsing and/or using the Website
Smartlet: The company marketing the Products and their sole owner
Product/Products: Modular watch straps allowing the simultaneous wearing of a traditional mechanical watch and a smartwatch, as well as any related watch accessories.
Client: Any adult purchasing one or more Products on the Online Store

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Article 1 – Company Identification

The company IKIGAÏ, owner of the commercial brand SMARTLET, represented by Mr. David Ohayon, acting as President, with its registered office located in Paris, and registered with the Paris Trade and Companies Register under number 851 076 406.

Email: hello@smartlet.io
Websites: www.smartlet.io and shop.smartlet.io

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Article 2 – Purpose

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These General Terms and Conditions of Sale (Terms of Sales) apply to all sales concluded through the Online Store shop.smartlet.io.

Placing an order implies full and unconditional acceptance of these Terms of Sales. The Client acknowledges having read the Terms of Use and Terms of Sales prior to any purchase on the Site and accepts them in their entirety.

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Article 3 – Products

The essential characteristics of the Products are described on the Website. All images, photographs, and visuals are for illustrative purposes only and are not contractually binding.

The Client expressly acknowledges that any purchase made on the Online Store concerns only the Products sold there. Watches shown in visuals are displayed to demonstrate the Product’s purpose and are not for sale.

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Article 4 – Prices

Prices are shown in euros, inclusive of all taxes (VAT included). Shipping fees, customs duties, or applicable local taxes outside the EU (for countries covered by delivery – see annex) are the sole responsibility of the Client.
Smartlet reserves the right to modify prices at any time; however, Products will be invoiced based on the price in effect on the Online Store at the time the order is confirmed.

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Article 5 – Pre-Orders and Orders

Pre-orders are available prior to official release. The delivery date indicated is for reference only. Payment is due immediately, and the 14-day withdrawal right applies, except for customized Products.

To pre-order or purchase one or more Products, the Client must place an order via the Online Store. Account creation is not required.

To validate the order, the Client must provide full and accurate information (name, address, billing address, and payment details – which are not stored by Smartlet).

By clicking “Pay now,” the Client confirms the order and accepts the Terms of Sales fully and without reservation.

Smartlet reserves the right to refuse any order or pre-order in the event of an unresolved prior dispute, unpaid balance, or suspected fraud.

Delivery-eligible countries are listed in the appendix “Delivery Countries.”

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Article 6 – Payment

Accepted payment methods: credit/debit cards (Visa, Mastercard, Amex) and Apple Pay.
For pre-orders, payment is charged immediately. Smartlet does not have access to Clients’ banking data (secured encryption via payment providers).

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Article 7 – Delivery

Delivery is limited to the countries listed on the order page and in the annex.

Products are shipped to the delivery address provided by the Client during checkout.

Shipping costs, borne by the Client, are displayed during checkout and summarized prior to payment.

Only home delivery is available. In the event of a delivery issue, missing item(s), or defect(s), the Client must contact hello@smartlet.io within [xx days] of receipt, providing all relevant details.

Smartlet will review the request and may ask for additional information. Smartlet cannot be held liable for delays caused by transport or customs.

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Article 8 – Right of Withdrawal and Return Policy

The Client has 14 days from receipt of the order to exercise the right of withdrawal without justification.

The right of withdrawal does not apply when:

• The order includes customized or engraved Products

• The Product(s) have been used, worn, damaged, or show signs of wear

• The Product packaging is damaged or the set is incomplete (box, tools, instructions, etc.)

• The Product(s) are not in their original packaging

• The Product(s) were pre-ordered

• The Product(s) were damaged

Refunds are made using the same payment method as the original purchase.

To initiate a return or exchange, the Client must:

• Send a request to hello@smartlet.io including the order number and proof of purchase

• Await confirmation and return instructions from Smartlet

• Ship the package to the return address provided by Smartlet

Return shipping costs are borne by the Client, unless the error is attributable to Smartlet, in which case a prepaid return label may be provided.

Upon receipt and verification of the returned items, if approved, the refund will be processed within 14 days. Initial shipping costs are non-refundable unless the return results from Smartlet’s error or a defective product.

If the return is refused for any of the above reasons, return shipping of the rejected item(s) is at the Client’s expense.

Defective Products, as recognized under French law, will be refunded or replaced, and Smartlet will bear the return shipping costs.

For any delivery-related questions, contact: hello@smartlet.io

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Article 9 – Warranties

Smartlet bracelets are covered by applicable legal warranties:

• Legal warranty of conformity: valid for 2 years in Europe, covering defects existing at delivery that prevent normal product operation.

• Legal warranty against hidden defects: valid for 2 years from the discovery of the defect.

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Article 10 – Liability

Smartlet shall not be held liable for any damage, scratches, impacts, mechanical/electronic issues, or losses suffered by watches (traditional or smart) used with the Product. The Client is solely responsible for attaching their watches to the Smartlet system.

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Article 11 – Force Majeure and Delays

Smartlet shall not be held liable for events qualifying as force majeure under French law. In the event of force majeure lasting over 60 days, either party may cancel the order.

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Article 12 – Personal Data

Processing of personal data is governed by our Privacy Policy and Cookies Policy. No banking data is stored.

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Article 13 – Intellectual Property

All elements on the Websites, including the Products (designs, logos, photos, texts, trademarks, patents, etc.), are protected by intellectual and industrial property rights and are the exclusive property of IKIGAÏ, owner of the Smartlet brand.

Any reproduction, distribution, modification, representation, adaptation, or exploitation—partial or total—of these elements, by any means or on any medium (including social networks), without Smartlet’s prior written authorization, is strictly prohibited.

This prohibition also includes, but is not limited to:

• Creating fake or fan accounts impersonating the brand

• Sharing altered or defamatory content

• Using the logo or name for commercial, promotional, or collaborative purposes without authorization

• Misappropriating or imitating the brand’s visual identity

Purchasing one or more Products grants no intellectual or industrial property rights over the brand, design, concept, or related technologies. All rights regarding design, connectors, materials, visuals, or innovations integrated into Smartlet Products are protected under international laws covering patents, designs & models, copyrights, and trademarks.

Any reproduction, imitation, modification, or reuse of Products for copying, resale, distribution, or parallel manufacturing is strictly prohibited.

Smartlet reserves the right to pursue all legal actions to enforce its rights.

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Article 14 – Applicable Law

These Terms of Sales are governed by French law.

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Article 15 – Consumer Mediation

In accordance with the French Consumer Code, EU-resident consumers have the right to free access to a consumer mediation service. Contact details of the mediator will be provided upon request to hello@smartlet.io.

ODR Platform: https://ec.europa.eu/consumers/odr/

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Appendix – Delivery Countries

Europe
Austria, Belgium, Bulgaria, Croatia, Czechia, Germany, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, Norway, Åland Islands, Albania, Andorra, Gibraltar, Guernsey, Iceland, Isle of Man, Jersey, Liechtenstein, Monaco, Montenegro, San Marino, Svalbard & Jan Mayen, Vatican City, France

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Middle East & Central Asia
United Arab Emirates, Israel, Japan, South Korea, Malaysia, Singapore, Bahrain, Brunei, Bhutan, India, Indonesia, Kuwait, Lebanon, Jordan, Oman, Philippines, Qatar, Saudi Arabia, Taiwan, Turkey, Thailand, Vietnam, Russia, Georgia, China, Cambodia, Laos, Maldives, Armenia

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Oceania
Australia, New Zealand, New Caledonia, French Polynesia, Christmas Island, Cocos (Keeling) Islands, Cook Islands, Fiji, Kiribati, Nauru, Norfolk Island, Niue, Papua New Guinea, Pitcairn Islands, Samoa, Solomon Islands, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis and Futuna

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Americas

United States, Argentina, Brazil, Bolivia, Chile, Colombia, French Guiana, Falkland Islands, Guyana, Paraguay, Peru, Uruguay, Panama, Nicaragua, Mexico, Martinique, Jamaica, Honduras, Haiti, Guatemala, Guadeloupe, Grenada, Costa Rica, Cayman Islands, Caribbean Netherlands, British Virgin Islands, Bermuda, Belize, Barbados, Bahamas, Aruba, Antigua and Barbuda, Anguilla, Saint Lucia, Saint Barthélemy, Saint Martin, Saint Pierre and Miquelon, Curaçao, Dominican Republic, El Salvador, Dominica, Montserrat, Saint Kitts and Nevis, Saint Vincent and the Grenadines, Trinidad and Tobago, Sint Maarten

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Africa
Algeria, Mauritius, Mayotte, Morocco, Nigeria, Réunion, Seychelles, South Africa, Tunisia, Senegal

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Europe (non-EU) / Eurasia
Cyprus, Serbia, Ukraine, Belarus, Bosnia and Herzegovina

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North America & Arctic
Canada, Greenland

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Other Territories
Macao, Turks and Caicos Islands, South Georgia and the South Sandwich Islands, U.S. Minor Outlying Islands